HTM is the largest independent property management company in Niseko and employs staff in a wide range of front office and back office roles. We combine hard work with great fun to give our staff a unique experience and lifestyle, unlike anywhere else in the world.

Ki Niseko Concierge Manager: ¥4.1 - 4.8m

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HTM is the leading supplier of premier and luxury accommodation in Niseko-Hirafu Alpine Resort, Hokkaido, Japan. Niseko is the fastest growing international alpine resort with most international guests coming from Australia, Hong Kong, Singapore and other parts of Asia, along with Europe and North America. We combine hard work with great fun to give our staff a unique experience and lifestyle, unlike anywhere else in the world.

We manage Ki Niseko, a ski-in ski-out onsen hotel located next to the high-speed gondola in Niseko-Hirafu ski resort. Open year-round and servicing International and Domestic Guests, Ki Niseko is the premier boutique ski hotel in Niseko.

Starting Date: April 2023 (flexible)

The Role

Main responsibilities include but are not limited to the following:

  • Responsible for day to day operations of Concierge.
  • Train, oversee and manage Concierge staff to provide high quality Concierge services that adds value to Guest stays.
  • Ensure website and booking manuals and systems are accurate and up to date for all Concierge services.
  • Monitor Concierge sales and Guest feedback to ensure targets are met.
  • Assist the hotel manager with recruiting Concierge and other winter seasonal positions.
  • Assist other areas of the hotel as required.

Knowledge and Skill Requirements

  • Customer services skills that support that delivery of superior Concierge services.
  • Professional attitude and passion about hospitality service.
  • Excellent communication skills and attention to detail.
  • Team player with experience in managing a small team desirable. Hotel or winter snow sports experience also a plus.
  • Native level English with Japanese/Chinese language ability a plus.

Employment Package Details

Employment Period: Ongoing full time year round

Contract Value: ¥4,100,000 - ¥4,800,000
(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)

Location: Niseko, Hokkaido, Japan

Working Hours: average 40 hours per week (shift times vary by season)


  • Flexi-time system with paid overtime
  • Health, social, and employment insurance
  • Visa sponsorship
  • Staff accommodation available
  • Grand Hirafu season pass available at a discounted rate
  • Free ski or snowboard lessons (availability dependent)
  • Discounts on HTM services and businesses
  • Access to language and work relevant training subsidy
  • Extra day off when working public holidays
Apply Now

Think you have a lot to offer but don't see the perfect role above?
We'd still love to hear from you. Send us an email at [email protected]

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