HTM is the largest independent property management company in Niseko and employs staff in a wide range of front office and back office roles. We combine hard work with great fun to give our staff a unique experience and lifestyle, unlike anywhere else in the world.

Niseko Central Front Desk Manager

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Niseko Resort is a thriving international alpine destination, famous worldwide for its snow, food and jet-set clientele.

This role is an amazing opportunity to grow your skills and experience, with days off spent making the most of the resort.

Our purpose is to make an ongoing contribution to the Niseko resort, our staff, our customers and the community. We value professionalism and honesty in everything we do and everyone we work with. If you want to be part of a hardworking dynamic team in this special part of the world then we would love to hear from you.

Start date: Available now

The Role

Main responsibilities would include but are not limited to the followings:

  • Oversee all Front Desk operations and staff.
  • Review outstanding balances of in-house and check-out Guests.
  • Ensure implementation of all Front Desk policies and standard operating procedures.
  • Ensure that Front Desk employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Review Guest feedback forms on a weekly basis.
  • Train Front Desk and Night Audit Team full-time and seasonal staff.
  • Handle Guest issues with stays.
  • Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.

Knowledge and Skill Requirements

  • Advanced level English and Japanese.
  • International drivers license with a safe driving record.
  • Skills and experience in operational planning and forecasting.
  • Superior analytical and problem solving skills that support resolution of issues and development processes and/or procedures.
  • Successful implementation of business process and service improvements that deliver enhanced services and organisational profitability.
  • Demonstrated ability to lead and optimise the performance of individuals and teams through the effective communication of objectives and expectations, provision of effective feedback, discipline and recognition and coaching for enhanced performance.
  • Superior relationship management skills to develop new, and maintain existing, owner, supplier and tenant relationships and ensure delivery of services in accordance with contracts.
  • Cash handling skills for the accurately processing of cash float as required.
  • Tertiary qualifications or commensurate relevant industry experience in hospitality and/or management.

Employment Package Details

Employment Period: Ongoing

Employment Status: Full time year round

Contract Value: ¥3,600,000 to ¥4,100,000

Location: Niseko, Hokkaido, Japan

Working Hours: 40 hours per week (5 x 8 hour shifts with shift times varying by season)


  • All Mountain Lift Pass or 100,000 yen lift pass bonus in winter
  • Public holidays
  • Flexi-time system with paid overtime
  • Health, social, and employment insurance
  • Staff accommodation available
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Think you have a lot to offer but don't see the perfect role above?
We'd still love to hear from you. Send us an email at [email protected]

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