HTM is the largest independent property management company in Niseko and employs staff in a wide range of front office and back office roles. We combine hard work with great fun to give our staff a unique experience and lifestyle, unlike anywhere else in the world.

Skye Niseko Front Desk Supervisor: ¥3.9 - 4.4m

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Niseko Resort is thriving international alpine destination. Famous worldwide for its snow, food and jet set clientele it is an amazing opportunity to grow your skills and experience, and spending your days off making the most of the resort.

Our purpose is to make an ongoing contribution to Niseko resort, our staff, our customers and the community. We value professionalism and honesty in everything we do and all who we work with. If you want to be part of a hardworking dynamic team in this special part of the world the we would love to hear from you.

Start date: Available now

The Role

Main responsibilities would include but are not limited to the following:

  • Act as Duty Manager ensuring tasks are completed for smooth day to day operations of Front Desk, Bell and Guest Shuttles.
  • Assist the Front Desk Manager to train Front Desk staff and provide high quality of service to our Guests.
  • Coach and counsel the Front Desk entry level staff.
  • Resolve any Guest issues on the day or escalate to the Front Desk Manager.
  • Liaise with other teams such as Housekeeping, Concierge, F&B, Ski Valet, Maintenance and Spa to ensure a seamless experience for Guests in the hotel.
  • Assist with the updating and development of Front Desk policies and procedures.

Knowledge and Skill Requirements

  • Minimum 2 years experience in hotel Front Office or similar role.
  • Supervisory experience a plus.
  • Passionate about hospitality service.
  • Professional attitude.
  • Team player with excellent communication skills.
  • Intermediate spoken Japanese and English.

Employment Package Details

Employment Period: Ongoing full time year round

Contract Value: ¥3,900,000 to ¥4,400,000
(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)

Location: Niseko, Hokkaido, Japan

Working Hours: average 40 hours per week (shift times vary by season)

Benefits

  • Flexi-time system with paid overtime
  • Health, social, and employment insurance
  • Visa sponsorship
  • Staff accommodation available
  • Grand Hirafu season pass available at a discounted rate
  • Free ski or snowboard lessons (availability dependent)
  • Discounts on HTM services and businesses
  • Access to language and work relevant training subsidy
  • Extra day off when working public holidays
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Staff Testimonials

"I have done previous seasons at Perisher, Australia, and Niseko, Japan (with Niseko Central). I love working with people from around the world at HTM and GoSnow!"

Tara, Canada – Snowsports Instructor (GoSnow)

"Niseko Central gave me the opportunity to snowboard lots in an incredible location, whilst working alongside a great team from all over the world! It is a good way to experience some of the Japanese culture, but still live the seasonaire lifestyle."

Joey, UK – Guest Services Supervisor (Niseko Central)

"The opportunity to host guests from around the world at the best location in one of the world's best ski towns is one I would recommend to any internationally-minded, service-oriented person looking to work in hospitality. "

Hunter, USA – Night Auditor (Ki Niseko)

"My colleagues are a joy to be around, and management are friendly and approachable."

Nam, Australia – Concierge (Ki Niseko)

"In 3 winters with Niseko Central, I have seen operations from being an intern in my first year to a duty manager now (in my third). As with all jobs there are the expected challenges but in all 3 seasons I can honestly say I have been part of fantastic teams that have made the job as much fun as it is getting the work experience."

Ryan, Malaysia – Duty Manager (Niseko Central)

"I've found the whole team fantastic to work with and have been absolutely loving the number of opportunities to snowboard."

Jonathan, Australia – Guest Host (Niseko Central)

"Loved it! Such an awesome fun team atmosphere. Very spoilt for my first season!"

Fred, UK – Ski Instructor (GoSnow)