IT Support

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Niseko Resort is thriving international alpine destination.
Famous worldwide for its snow, food and jet set clientele it is an amazing opportunity to grow your skills and experience, and spending your days off making the most of the resort.

Our purpose is to make an ongoing contribution to Niseko resort, our staff, our customers and the community.
We value professionalism and honesty in everything we do and all who we work with.
We are looking for a passionate IT professional to become an important part of our team. Junior and experienced applicants are all welcome - any applicant with the required skill base and enthusiasm to learn will be favorably considered.

Conversational Japanese will be an advantage for many aspects of the role. HTM offers support for both Japanese language and IT related studies.
HTM encourages a healthy work-life balance in a beautiful mountain location - BBQ in the summer and ski in the winter!
If you want to be part of a hardworking dynamic team in this special part of the world we would love to hear from you.

Start date: Available now

Job Description

Main responsibilities include;

1. IT systems operation management

- Helpdesk support for PC, Windows/Mac, software, network, printers, etc

- Building and configuring PCs/Macs

- User account management

- Communicating with 3rd party help desks in case of system trouble.

2. IT support for holiday guests

- Troubleshooting Wi-Fi issues

- Simple IT troubleshooting support for guests

3. Supplier communication and management

- Sourcing of new IT equipment

Knowledge and Skill Requirements

- Basic knowledge of IT, Networking, TCP/IP and Windows 10/MacOS Troubleshooting.

- Customer service skills to empathetically respond to end user inquiries and issues. A positive, flexible, hard-working attitude required.

- Communication skills to effectively relay technical concepts to telecommunication providers with diverse levels of knowledge and understanding.

- Motivation to learn (see below!)

-Japanese conversational level (desired)

- Regular driving license.

What you can learn

-PowerShell, Bash, GAS, and SOE image creation/deployment.

- Configuration and management of Unix/Windows servers, firewalls, VPN, routers, AP's and switches.

- Server virtualization, administration.

- VOIP phone system configuration/deployment.

- Monitoring solutions for servers and Routers/AP.

- VPN configurations and management.

-GSuite Management

Employment Package Details

Employment Period: on going

Employment Status: Full time year round

Contract Value: ¥3,200,000 to ¥3,700,000 (including public holiday payments and ¥100,000 for lift pass)

Location: Niseko, Hokkaido, Japan

Working Hours: 40 hours per week

  • 9 hours per day (1 hour break)
  • 119 days off per year
  • 10 days annual leave after 6 months of joining the company

Benefits include:

  • Staff accommodation available for rent
  • Free ski or snowboard lessons
  • Visa sponsorship
  • Access to language and work relevant training subsidy
  • Professional work environment
  • Staff benefits package

Start date: Available now

Note: Please include a photograph of yourself with your resume

Apply Now

Think you have a lot to offer but don't see the perfect role above?
We'd still love to hear from you. Send us an email at [email protected]

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