HTM is the largest independent property management company in Niseko and employs staff in a wide range of front office and back office roles. We combine hard work with great fun to give our staff a unique experience and lifestyle, unlike anywhere else in the world.

Winter Season - IT Support

Start Date: Mid-November 2022

Job Description

Main responsibilities include;

1. IT systems operation management

  • Helpdesk support for PC, Windows/Mac, software, network, printers, etc
  • Building and configuring PCs/Macs
  • User account management
  • Communicating with 3rd party help desks in case of system trouble.

2. IT support for holiday guests

  • Troubleshooting Wi-Fi issues
  • Simple IT troubleshooting support for guests

Knowledge and Skill Requirements

  • Basic knowledge of IT, Networking, TCP/IP and Windows 10/MacOS Troubleshooting
  • Customer service skills to empathetically respond to end user inquiries and issues. A positive, flexible, hard-working attitude required
  • Communication skills to effectively relay technical concepts to telecommunication providers with diverse levels of knowledge and understanding
  • Motivation to learn
  • Japanese language skills an advantage
  • Valid driving license for Japan or the ability to obtain an International Drivers Permit

What you can learn in this role

  • PowerShell, Bash, GAS, and SOE image creation/deployment
  • Configuration and management of Unix/Windows servers, firewalls, VPN, routers, AP's and switches
  • Server virtualization, administration
  • VOIP phone system configuration/deployment
  • Monitoring solutions for servers and Routers/AP
  • VPN configurations and management
  • Google Workspace Management

Job Particulars

Pay Rate

  • ¥1,400 - ¥1,500 per hour
  • 25% overtime rate for hours worked above prescribed working hours for the month
  • 25% late night work rate for work between 10pm and 5am.

Employment Period

  • Mid-November to late March. Exact dates to be announced closer to the season.
  • We start our staff with training to give you all you need to know about working for HTM.
  • Potential to extend contract, availability of work dependent.


  • Generally 5 days per week, around 40 hours per week
  • This is likely to be higher during peak season (including some weeks where you may be required to work 6 days) and a little quieter during the start and ends of the season

Job Benefits

Lift Passes

  • Your own Free Grand Hirafu season lift pass is offered.
  • Opportunity to upgrade to an All Mountain season lift pass at a reduced rate.
  • For those of you who do not require a lift pass, you will be offered a bonus payment of ¥20,000.


  • Each of our accommodations is subsidised to bring you housing at an affordable price.
  • Singles, twin shares (doubles for couples) and quad shares in a range of locations to suit a variety of budgets.

Discounts on HTM's services

  • Discounts available on bookings made by staff at Niseko Central, Ki Niseko and Skye Niseko and also all HTM services including Kumo Restaurant, An Dining, GoSnow lessons, YamaSport rentals and Ryko and Ki Spa.

Free Ski or Snowboard Lessons & Workshops

  • Free ski/snowboard group lessons & workshops (availability dependent)

Potential Visa Sponsorship in the Future

  • For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria).

Interested in being part of our team?

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