HTM is the leading supplier of premier and luxury accommodation in Niseko-Hirafu Alpine Resort, Hokkaido, Japan. Niseko is the fastest growing international alpine resort with most international guests coming from Australia, Hong Kong, Singapore and other parts of Asia, along with Europe and North America. We combine hard work with great fun to give our staff a unique experience and lifestyle, unlike anywhere else in the world.

We manage Skye Niseko, the most luxurious ski-in ski-out hotel in Niseko-Hirafu located right in the heart of the ski resort. Open year-round and servicing International and Domestic Guests, Skye Niseko provides an unbeatable location and superior service to match.

Main responsibilities include but are not limited to the following:

• Responsible for day to day operations of Concierge.
• Train, oversee and manage Concierge staff to provide high quality Concierge services that adds value to Guest stays.
• Ensure website and booking manuals and systems are accurate and up to date for all Concierge services.
• Monitor Concierge sales and Guest feedback to ensure targets are met.
• Assist the hotel manager with recruiting Concierge and other winter seasonal positions.
• Ensure all VIP stays are seamless.
• Assist other areas of the hotel as required.

• Customer services skills that support that delivery of superior Concierge services.
• Excellent communication skills and attention to detail.
• Professional attitude and passion about hospitality service.
  
• Team player with experience in managing a small team desirable. Hotel or winter snow sports experience also a plus.
  
• Native level English with Japanese/Chinese language ability a plus.

Employment Period: Ongoing full time year round

Contract Value: ¥4,300,000 - ¥5,000,000
(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)

Location: Niseko, Hokkaido, Japan

Working Hours:

• Average 40 hours per week (shift times vary by season)
• 120 days off per year
• Sick leave: 5 days
• Annual paid leave: 10days (after 6 months of employment)

• Time-in-lieu system with paid overtime
• Health, social, and employment insurance
• Visa sponsorship
• Staff accommodation available
• Grand Hirafu season pass available at a discounted rate
• Free ski or snowboard lessons (availability dependent)
• Discounts on HTM services and businesses
• Access to language and work relevant training subsidy