Start Date: Mid-November 2024

Main responsibilities include;

1. IT systems operation management

• Helpdesk support for PC, Windows/Mac, software, network, printers, etc
• Building and configuring PCs/Macs
• User account management
• Communicating with 3^rd party help desks in case of system trouble.

2. IT support for holiday guests

• Troubleshooting Wi-Fi issues
• Simple IT troubleshooting support for guests

• Basic knowledge of IT, Networking, TCP/IP and Windows 10/MacOS Troubleshooting
• Familiarity with Linux/Unix systems, scripting (Shell, Python, GAS) and some experience with Git
• Customer service skills to empathetically respond to end user inquiries and issues. A positive, flexible, hard-working attitude required
• Communication skills to effectively relay technical concepts to telecommunication providers with diverse levels of knowledge and understanding
• Motivation to learn
• Japanese language skills an advantage
• Valid driving license for Japan or the ability to obtain an International Drivers Permit
• Google Workspace experience and general knowledge of Mac MDMs desirable

• PowerShell, Bash, GAS, and SOE image creation/deployment
• Configuration and management of Unix/Windows servers, firewalls, VPN, routers, AP's and switches
• Server virtualization, administration
• VOIP phone system configuration/deployment
• Monitoring solutions for servers and Routers/AP
• VPN configurations and management
• Google Workspace Management

Pay Rate

• ¥2,000 - ¥2,250 per hour.
• 25% overtime allowance for hours worked above prescribed working hours for the month.
• 25% late night allowance for work between 10pm and 5am.

Employment Period

• 4 Nov, 2024 - 30 Mar, 2025 (flexible).
• Fully paid training at the start of the season.

Hours

• Generally 5 days per week, around 40 hours per week.

Lift Passes

• Your own Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
• If you do not need a pass, you will be offered a bonus payment of ¥45,000.

Travel Support Bonus

• ¥30,000 travel cost support bonus upon contract completion.

Subsidised Accommodation and Staff Shuttle

• Subsidised staff accommodation available in Hirafu or Kutchan starting from ¥5,000 per month quad share, ¥15,000 twin share (or double for couples) with all utilities, basic supplies and WiFi included.
• Free Staff shuttle available to Kutchan Town for shopping.

Free Ski & Snowboard Lessons

• Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

• Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

• For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.

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